Privacy policy

PRIVACY POLICY

Last Updated: 25 August 2026

This Privacy Policy explains how OMS Motor, operated by Om Construction, collects, uses, stores and shares your personal information when you visit, contact us or make a purchase through https://omsmotor.in.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. BUSINESS INFORMATION

Business Name: OMS Motor
Operating Entity: Om Construction
Website: https://omsmotor.in
Email: bussiness.santosh121@gmail.com
Phone: +91 8102834301
Address: Mathura Complex, Near Government Primary School, Pipra Nanhkar, PO Shambhu Chak, PS Kalyanpur, East Champaran, Bihar 845413, India

1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Your name, email address and phone number
• Billing and delivery addresses
• Order, product, payment and transaction details
• Motorcycle make, model, year and part compatibility information provided by you
• Account information, if you create an account
• Messages, product enquiries, reviews and customer-support communications
• IP address, browser type, device information and operating system
• Pages viewed, products searched, cart activity and website interaction information
• Cookies and similar technologies used for store functionality, analytics and advertising

Payments are processed through third-party payment gateways. OMS Motor does not directly store your complete card number, UPI PIN, banking password or other complete payment credentials.

1. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, submit a form or contact us
• Automatically when you browse or interact with our website
• From Shopify, payment gateways, courier partners, analytics providers and other service providers involved in operating our store
• From advertising or social-media platforms when you interact with our advertisements or pages

1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, confirm and deliver orders
• Verify product and motorcycle compatibility
• Process payments, returns, refunds, cancellations and exchanges
• Send order confirmations, invoices, dispatch updates and tracking details
• Respond to product enquiries and provide customer support
• Detect and prevent fraud, misuse and unauthorised transactions
• Improve our products, catalogue, website and customer experience
• Maintain business, accounting and transaction records
• Comply with applicable legal and regulatory requirements
• Send promotional emails, SMS or WhatsApp messages where you have provided consent or where otherwise permitted by law

You may withdraw consent for promotional communication at any time by contacting us.

1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep the shopping cart and checkout working
• Remember account or website preferences
• Understand website traffic and performance
• Prevent fraud and improve security
• Measure advertising performance
• Display relevant advertisements where permitted

You can manage cookies through your browser settings. Disabling certain cookies may affect website, cart or checkout functionality.

1. HOW WE SHARE INFORMATION

We may share necessary personal information with:

• Shopify, which hosts and operates our online store
• Payment gateways and financial service providers
• Courier, shipping and logistics partners
• Website hosting, technical-support and security providers
• Analytics, marketing and advertising service providers
• Professional advisers, government authorities or law-enforcement agencies where required by law
• A successor organisation in connection with a lawful merger, restructuring or transfer of business

We share only the information reasonably required for the relevant service or lawful purpose. We do not sell customer personal information for monetary payment.

1. SHOPIFY

Our online store is hosted by Shopify. Shopify processes information necessary to operate the website, cart, checkout and related services. Information processed by Shopify is also governed by Shopify’s applicable privacy terms.

1. PAYMENT INFORMATION

Payment information is processed by the payment method or payment gateway selected at checkout. These providers may collect and process your payment and transaction information under their own privacy policies.

OMS Motor does not ask customers to provide card PINs, UPI PINs, internet-banking passwords or OTPs through email, phone or WhatsApp.

1. SHIPPING AND DELIVERY

We share necessary order information, such as your name, phone number, delivery address, PIN code and order details, with courier and logistics partners for dispatch, delivery and tracking.

1. DATA RETENTION

We retain personal information only for as long as reasonably required to:

• Complete orders and provide customer support
• Process returns, refunds or warranty-related requests
• Maintain accounting, tax and transaction records
• Resolve disputes and prevent fraud
• Comply with applicable legal obligations

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal and operational requirements.

1. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic-storage system is completely secure. Customers are responsible for keeping their account passwords and device access secure.

1. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may request:

• Information about the personal data we process
• Access to eligible personal information held by us
• Correction or updating of inaccurate information
• Completion of incomplete information
• Deletion of eligible personal information
• Withdrawal of consent where processing is based on consent
• Stopping promotional emails, SMS or WhatsApp messages
• Resolution of a complaint or grievance regarding personal information

We may ask you to verify your identity before processing a privacy request. Some information may need to be retained where required for an order, legal obligation, fraud prevention or legal claim.

1. MARKETING COMMUNICATIONS

You may opt out of promotional communications by:

• Using the unsubscribe option included in an email
• Replying STOP where that option is provided
• Contacting us at bussiness.santosh121@gmail.com

Even after opting out of marketing, you may still receive essential order, payment, delivery, refund and customer-support communications.

1. CHILDREN’S PRIVACY

Our website and products are not intended for children to purchase independently. We do not knowingly collect personal information from children without consent or authorisation from a parent or lawful guardian where required.

If you believe a child has provided personal information without appropriate consent, contact us and we will review the request.

1. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social-media platforms, payment providers or courier services. OMS Motor is not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

1. INTERNATIONAL DATA PROCESSING

Shopify and some service providers may process or store information outside your state or country. Where this occurs, information will be handled according to the service provider’s safeguards and applicable law.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements. The revised version will be published on this page with an updated date.

1. PRIVACY REQUESTS AND GRIEVANCES

For questions, privacy requests or grievances, contact:

OMS Motor
Operated by Om Construction
Email: bussiness.santosh121@gmail.com
Phone: +91 8102834301
Address: Mathura Complex, Near Government Primary School, Pipra Nanhkar, PO Shambhu Chak, PS Kalyanpur, East Champaran, Bihar 845413, India
Website: https://omsmotor.in

Please include sufficient information for us to identify and respond to your request. Do not send passwords, OTPs, UPI PINs or complete payment-card details by email or WhatsApp.